Service You Can Trust.
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At any time during your first 30 days of service if for any
reason you are unsatisfied we will refund 100% of your hosting
fees.* (More details)
Official Safety Scores for Lypha Networks: 100/100
LYPHA™ has achieved a 100% trust and safety score by
SSN. The Safe Shopping Network screens and tests sites to
help consumers decide which sites are safe to shop at. To
view our score marks, click on the seal mark on your right.
Lypha™ guarantees high availability for its data center
LAN. Lypha's network is structured, sophisticated, and redundant
with no single points of failure. This delivers a significant
performance and redundancy improvement over public or private
peering Internet connectivity strategies. Lypha's proven record
and current standing monthly average of an aggregate monthly
99.998% network uptime sets a new standard for reliability.
It translates to less than 35 seconds of downtime per month.
Lypha™ also guarantees facility functionality including
power, physical security, environment, and fire protection.
Our Database mySQL Server Clustering Solution protects customers'
database services from network, hardware, operating system,
and database service failures, ensuring the highest Web database
Our local and distributed load balancing and mirroring solutions
protect customer Web servers from network, hardware, operating
system, and Web server application service failures ensuring
optimum Web server performance and availability. A guarantee
of 99.5% availability means that there will be no more than
3 consecutive hours of unscheduled outage per month. Customers
will be offered one free month's worth of service for any
guarantee not met in full.
We're staffed 24 hours a day, 365 days of the year. When you
need assistance our staff is always ready to deliver meaningful
and helpful responses as quickly as possible. Any support
request that is submitted through our specified support channels
is guaranteed to receive a response within 24 hours. Please
note that this does not mean that our average response takes
24 hours. During business hours, our average ticket response
time is under 20 minutes, and at night, only a few hours.**
We're so confident in our service and offerings that we guarantee
you will not find another host that offers as many features,
tools and services for the same price. Infact, we'll match
any competitor's advertised price for an identical or better
service offering. ^
We host over 42,000 websites! Thousands of webmasters, businesses
and individuals turn to us to host their web site! Check out
some interesting host stats.
* Does not include reimbursement for domain name registration,
or any other external services purchased while using service.
Refunds for accounts with payment methods besides Credit
Card, including wire transfers, checks, and money orders,
may take an extended amount of time to process. After
the first 30 days, you cannot receive a full refund, but
may cancel at any time.
** Credit request must be made by sending an email to
billing@ lypha.com, please ensure to include your domain
name and ticket number. If a human response is not given
within 24 hours, a $1 credit can be requested per ticket.
Support response guarantee excludes sales, billing, and
abuse emails. Support response guarantee does not guarantee
resolution within 24 hours, merely a response from a human
(non-automated response). Total credits in a given month
cannot exceed 100% of customer's hosting fees for the
account which the requests were in reference to.
^ Pricing must be from a national tier-1 provider for
the same product or service including, without limitation,
factors such as hardware, support, features, additional
value added tools, bandwidth and term commitment.